As a part of Business Process Analytics Team, your key responsibility will be to operate with Business Process Owners and developers. Your work will allow to establish bridge between all involved parties and help to provide solutions web-based systems, robots, BI reports.
As Process Automation & Business Intelligence department we are responsible for introducing automation to various departments in DSV ISSC. Our main goal is to eliminate repetitive tasks and time-consuming processes with the benefits of providing Quality Improvement, decreasing Average Handling Time (AHT) and streamlining the processes.
The Process Automation & Business Intelligence Department consists of three Teams: Business Process Analytics, Development and Maintenance. We also perform function as the PowerBI CoE for ISSC.
responsibilities :
Analysis of business processes in terms of the possibility of introducing optimization and automation
Making recommendations for automation candidates
Gathering business requirements for development of automation in close cooperation with Business Process Owners
Encouraging new business units for automation solutions
Exploring new technologies and solutions for Business Process Automation
Helping development teams to understand business needs and requirements
requirements-expected :
At least 2 years similar work experience
Experience in creating visual mappings of business processes
Strong communication skills
Ability to gather and understand business requirements and deliver them to developers in an appropriate form
Bachelor or master degree, preferably in IT or logistics
Fluency in oral and written English (advanced level)
