At least 3 years of experience in IT Service Management (Service Manager, Service Delivery Manager, Service Desk Manager, Incident Manager, Asset Manager etc);
Good knowledge of at least one of ITSM tool: Atlassian/Jira, BMC, Manage Engine/ServiceDesk+, ServiceNow;
Very good understanding of ITIL concept, experience in working with ITIL best practices;
Ability to suggest how to implement an ITIL-compliant processes in the organization;
Strong communication and presentation skills;
Ability to share knowledge, focus on learning new skills independently;
Effective communication skills in English - at least (B2/C1) level;
ITIL Certificate;
Experience in Business Analysis or Project Management area;
