As a member of our scrum team, you will work on the business analysis and maintenance of our products.
In our team, we are not afraid of challenges, we like to find solutions and we are focused on customer needs. If you are guided by these values at work, join us!
responsibilities :
Designing end-to-end customer journey for new and existing features and products
Creating prototypes to visualize proposed solutions and obtain early feedback from stakeholders
Gather and document requirements and translate them into clear user stories and acceptance criteria (or other outputs as agreed) that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customer
Close cooperation with business stakeholders in Go to market topics
Provide estimates for future analysis work
Analyze and document business and technical requirements related to the contact center platform
Map and optimize contact center processes, including phone, chat, email, and social media channels
Collaborate with project teams, solution architects, business stakeholders, and end-users
Create use cases, user stories, process diagrams, and functional documentation
Identify opportunities for automation and process improvements
requirements-expected :
Excellent analytical skills and the ability to effectively prioritize and complete tasks
Proven experience in requirements analysis, process mapping, and functional documentation
Strong facilitation, presentation, and negotiation skills
Excellent communication skills in English
Initiative, ability to work on your own and make decisions
Practical knowledge and ability to make designs using BPMN
You are able to initiate actions independently, identify problems and seek solutions, as well as consistently strive to achieve set goals
You are open and communicative, accurate, patient and determined
offered :
Collaboration based on a direct B2B contract
Medical, sports, and life insurance packages on preferential terms
Access to the RoDoS training platform
No dress code - you can be yourself here
Znam Talent - training or money for referring friends to work ?!
In addition, you can count on access to our products and services on preferential terms
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
