Technical Solution Planning: Develop and present strategic plans and technical solutions for Microsoft Dynamics 365.
Level 2 Support: Provide advanced support to resolve complex issues in Microsoft Dynamics 365, ensuring system reliability.
Configuration Management: Set up and manage Microsoft Dynamics 365 settings based on functional needs.
User and Access Management: Oversee user management and access rights to maintain security.
Training and Documentation: Create training materials and documentation; conduct training sessions on new features.
Community Engagement: Engage with the local key user community for ongoing learning.
User Feedback: Monitor and address user satisfaction to enhance the user experience.
General Support: Provide ongoing support and maintain a FAQ knowledge base for Microsoft Dynamics 365.
Local Support Assistance: Assist local users with specific configuration challenges.
Knowledge Management: Develop and maintain documentation for first-level support.
Collaboration: Work with developers, integrators, and business partners on system enhancements.
requirements-expected :
Minimum 2 years’ experience MS Dynamics tool configuration
Fluent business English (written and spoken)
Business Acumen: Strong understanding of business operations and strategic implications with a focus on Microsoft Dynamics 365.
Customer Focus: Strong dedication to meeting the needs of users, enhancing their interaction with Microsoft Dynamics 365.
Communication and Influence: Excellent communication skills with an ability to effectively advocate for system improvements and influence stakeholders.
Team Collaboration: Ability to build relationships and effectively work within and across teams.
Change Management: Skilled in managing organizational change, particularly related to technology implementations like Microsoft Dynamics 365.
Results-Oriented: Demonstrated ability to meet and exceed targets, especially in technology-driven projects.
Project Management: Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
Problem Solving: Analytical and creative approach to solving technical and business challenges using Microsoft Dynamics 365.
