Bench Sales / Information Technology Recruiter at ThoughtLabs Belgium
Key Responsibilities
- Models and documents value chain/streams, business processes, roles, capabilities and data.
- Elicits and analyses business needs, requirements and user stories.
- Supports business experts and product owners during definition of requirements and software development.
- Maintains and tracks requirements/user stories in systems lifecycle.
- Transfers business, users and technical needs into business requirements specification.
- Supports identification of options for potential solutions.
- Supports preparation of business cases and feasibility studies.
- Contributes to systems design, testing, quality assurance, change management.
- Responsible for designing, validating, and testing business processes for achieving business process excellence.
- Responsible for taking a holistic approach in the planning and managing of programmes for continuous improvements of business processes.
- Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes.
- Collaborates with owners of end-to-end processes to continually seek out process improvements.
- Identifies opportunities for business process improvement leading to improved customer service.
Knowledge and Skills
- Has gone at least 1 time through the complete lifecycle of the software solution.
- Knowledge in business processes modelling using BPMN notation.
- Knowledge in requirements/user stories elicitation and analysis.
- Knows analysis/modelling notations like UML (capability diagram, activity diagram, state diagram, logical data model etc.).
- Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or others.
- Presents excellent analytical and communication skills.
- Holds ability to create and maintain analytical and project documentation effectively.
- Presents problem solving skills.
Specific Requirements
- Ability to evaluate and translate mobile usability standards.
- Proficient in gathering and refining mobile‑specific requirements via user stories, acceptance criteria, and backlog grooming.
- Understanding of platform guidelines (Apple and Android), app store constraints, and push notification policies.
- Ability to use UX tools like Figma.
Certifications (Mandatory)
At least two certifications among:
- Certified Business Analysis Professional (CBAP) or equivalent.
- Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent.
- Or equivalent certifications recognized internationally (subject to acceptance as a valid credential by the Contracting Authority).
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
