Business Advisor with Finnish

• Manage and resolve customer inquiries via phone and other channels of communication
• Troubleshoot issues and provide accurate, timely solutions
• Build and maintain strong relationships with customers
• Collaborate with internal teams to ensure efficient case resolution
• Identify recurring issues and contribute to process improvements and knowledge base updates
• Meeting quality, productivity, and timeline targets while ensuring accuracy in completed tasks
• Adhering to established policies, procedures, and compliance requirements to achieve a satisfactory audit rating

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2024" - in the audit our stable and supportive work environment scored 100%!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska