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Overview
SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product
FinteqHub
A PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more
Purpose of the role
You will be responsible for managing and growing client relationships for FinteqHub’s payment gateway, ensuring seamless post-integration support, data-driven insights, and strategic guidance that drive client success and business expansion.
Key responsibilities
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and issues are resolved promptly and effectively.
- Assist clients in the after integration period; analyze payment data and transaction trends to optimize strategies and enhance client revenue streams.
- Conduct regular performance reviews with clients, offering insights and recommendations for improvement and expansion. Identify opportunities for client growth and expansion into new markets, leveraging FinteqHubs diverse payment offerings.
- Collaborate with internal teams to address client concerns, resolve technical issues, and enhance service offerings.
- Stay updated on industry trends and regulatory changes to provide informed guidance and support to clients.
Required Experience
- Bachelors degree in Business Administration, Finance, or related field.
- Proven experience in account management in the fintech or payment processing industry.
- Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
- Strong analytical skills, with the ability to interpret complex data and identify actionable insights.
- Experience with payment gateway systems and understanding of payment processing workflows.
- Proficiency in English (C1-C2 level) is required.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and tasks simultaneously.
- Knowledge of international payment regulations and compliance standards is advantageous.
- Proactive attitude with a passion for delivering exceptional client service and driving business growth.
Nice to have
- Additional language proficiency is a plus.
Our Benefits
- Full-time work opportunities
- Private insurance
- An additional Day Off (1) per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with native speakers
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
Learn more about our hiring process
here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Software Development
