Brokerage Client Services Administrator - Warsaw, Poland (hybrid)

Join to apply for the Brokerage Client Services Administrator - Warsaw, Poland (hybrid) role at Korn Ferry.

About Us

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward‑thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than. Headquartered in Los Angeles, our 9,000+ colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle: Organizational Strategy, Assessment and Succession, Talent Acquisition, Leadership Development, and Rewards and Benefits.

Job Description

We are supporting a leading international financial services organization in their search for a Brokerage Client Services Administrator to join their team in Warsaw. The organization is recognised for its commitment to operational excellence, innovation, and professional development. Their Warsaw office plays a strategic role in supporting both regional and global functions, fostering a culture of collaboration and continuous improvement.

The Brokerage Client Services Administrator will support the Client Services team in managing client billing, trade reconciliation, and brokerage collection activities across multiple products and regions. The successful candidate will play a key role in maintaining strong client relationships through timely communication, accurate reporting, and efficient resolution of billing or reconciliation issues. This role offers excellent exposure to internal teams across Front, Middle, and Back Office, and opportunities for professional development within a fast‑paced financial environment.

Job location

Warsaw, Poland

Hybrid model

Onsite for 3 days per week.

Key Responsibilities

• Assist in the preparation, validation, and distribution of client brokerage invoices across global trading products.
• Support the reconciliation of executed trades, ensuring data accuracy and consistency between systems.
• Monitor and follow up on outstanding brokerage payments in line with agreed collection targets.
• Maintain accurate records of client interactions, billing queries, and collection activities.
• Respond promptly to client queries regarding billing or trade discrepancies, escalating where appropriate.
• Collaborate with internal stakeholders—Front Office, Middle Office, Finance, and Operations—to resolve client or trade‑related issues efficiently.
• Assist in the maintenance and update of client static data and billing information in relevant systems.
• Support the production of management and client reports on brokerage collections, outstanding items, and key metrics.
• Contribute to process improvement initiatives and system enhancements to drive operational efficiency.
• Ensure compliance with internal policies, audit requirements, and escalation procedures for overdue balances.

Skills / Experience Required

• Strong communication and interpersonal skills, with a client‑focused approach.
• Experience in financial services, operations, or client administration preferred.
• Basic understanding of brokerage, trading, or financial markets advantageous.
• Strong numerical and reconciliation skills with attention to detail.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Ability to prioritise and manage multiple tasks within tight deadlines.
• Proactive and organised, with a strong sense of accountability and team collaboration.

System Knowledge

• Microsoft Office (Excel, PowerPoint, Outlook).
• Experience with reconciliation or billing systems desirable.
• Knowledge of financial systems such as Atlantis or FIA Tech Docs advantageous.

Personal Attributes

• Highly organised, adaptable, and comfortable working in a fast‑paced environment.
• Analytical mindset with a strong attention to detail.
• Proactive attitude with a commitment to delivering excellent client service.
• Strong problem‑solving and time‑management skills.
• Team player with a collaborative and professional approach.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other characteristic protected by federal, state, or local law.