Informacje o stanowisku

technologies-expected :

• Linux
• Communication skills
• support
• troubleshooting
• SLA
• Angielski (B2)

• Networking
• TCP
• DNS
• Firewall
• broadcasting knowledge
• Hardware
• Python
• JavaScript

• We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.
• What does it take to be a Broadcast Support Engineer:
• - Contributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties
• - Providing remote support to major Evertz customers across various time zones
• - Solving problems by replicating user workflows and identifying effective solutions
• - Documenting departmental and technical procedures
• What you will learn:
• - How to act as a bridge between customers and our product development teams
• - How to serve as an expert-level specialist on highly complex technical issues
• - How to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment
• - How to troubleshoot real-world scenarios involving software, network, and system-level issues
• - How to maintain customer satisfaction while handling escalations and technical challenges

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Developing and setting up tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
• Participate in on-call duty.

• At least 2 years of experience in technical or customer support roles
• Detail-oriented with strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Experience with Linux (any flavour)
• Problem-solving attitude and ability to react to changing situations
• Ability to act effectively in high-pressure situations
• Dedicated to delivering excellent customer service
• Passionate about technology and eager to learn new software and hardware products
• Ability to multitask in a fast-paced environment
• College diploma in computer science, engineering, networking, or a related field
• Willingness to travel to customer sites as needed– typically up to 10% per year
• Openness to attend internal training at our HQ in Canada

• private medical care
• integration events
• international projects

Warszawa - Oferty pracy w okolicznych lokalizacjach