Billing Analyst

Your responsibilities

Job Summary

Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.

Billing

•Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar

•Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

•Processes manual EPS invoices and PWO quotes as requested

•Reviews Invoices and conducts variance analysis, with sign off required

•Coordinates monthly invoice run

•Assists in month end close related tasks

Project Management

•Participates on projects and ad hoc assignments as needed

•Researches and provides backup for external audit requests

•Performs month end close activities including transfer and recon of AR System and Process Efficiencies

•Implements and documents processes and procedures required by SOX

•Provides input into the on-going development and support of billing systems, processes, and policies

System Operational Support

•Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs - Monitors CRM Queue and re-route unassigned correspondence per account assignment

•Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member

•Validates data against executed contracts

Reporting

•Produces and appropriately files reports and other data sources that are necessary for SOX controls

•Creates and distributes reporting for Management Customer Support

•Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

•Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

•Acts as First Line Support for approval requests and deal

Our requirements

• n/a

What we offer

• Hybrid work (2 times per week) from modern office in Warsaw Spire
• Extended package of benefits - private medical care, Musltisport, lunch vouchers, PPK, insurance, training & extras stipend
• Position is eligible to receive bonus and Equinix stocks
• Possibility to use free parking for employees in building