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Beta Community Support Engineer
  • Warszawa
Beta Community Support Engineer
Warszawa, Warszawa, Województwo mazowieckie, Polska
Synergetica
16. 9. 2024
Informacje o stanowisku

The product we are working on is the biggest community-based navigation app, complex web-services and other solutions related to it. The web and mobile apps handle information at massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!


Responsibilities:

  • Monitoring and debugging Beta community bug reports, suggestions and forum posts
  • Releasing Beta-staged versions to the community via Centercode
  • Identifying important and critical issues to track and report about to internal teams


Requirements:

  • High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology
  • 1+ year in Technical Support or 1+ year in manual QA
  • Familiarity with bug tracking systems and test management tools
  • Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements


Nice to have:

  • Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
  • Experience utilizing log files to debug and analyze issues
  • Experience in operating test tools and conducting analysis of test data
  • Good understanding of Client-Server architecture


We offer:

  • Great international team of professionals (Kyiv, Warsaw, Tel Aviv, New York);
  • Compensation package (20 paid vacation days, paid sick leaves), flexible working hours;
  • Work with cutting edge technologies;
  • Medical Insurance;
  • English courses with a native speaker, yoga, paid tech training and other activities for professional growth;
  • Hybrid work mode (∼3 days in the office);
  • International business trips;
  • Comfortable office


If your qualifications and experience match the requirements of the position, our recruitment team will reach out to you in a week maximum. Please rest assured that we carefully consider each candidate, but due to the amount of applications the review and further processing of your candidacy may take some time.

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