Informacje o stanowisku

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For our Client, we are looking for candidates for the position of:

Banking Operations Specialist

Your responsibilities

• Manage complaints in adherence to French legal and regulatory frameworks,
• Collaborate with legal teams to ensure compliance with French consumer protection laws,
• Engage with regulatory authorities to resolve disputes efficiently,
• Utilize CRM tools, especially Salesforce, for tracking and managing case documentation,
• Provide detailed and structured documentation to support case resolution.

Employer requirements

• 2+ years of experience in a law firm or a bank,
• Fluent communication skills in both French and English,
• Ability to manage complaints under French legal and regulatory frameworks,
• In-depth knowledge of French banking regulations and consumer protection laws,
• Proficiency in CRM tools (especially Salesforce),
• Strong analytical and problem-solving

We offer

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification and conversations with native speaker,
• Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• Additional paid Birthday Day off,
  
  

Warszawa - Oferty pracy w okolicznych lokalizacjach