Informacje o stanowisku

For our Client, an international company in the financial industry, which is opening a new branch in Wrocław, we are looking for a Candidate for the position of Banking Customer Service Specialist.

What we expect

• Bachelor’s or Master’s degree in Finance, Economics, or Business Administration
• 3-5 years of experience in customer service, banking operations, or financial services
• Strong knowledge of KNF, KIR requirements, NBP regulations
• Experience in SWIFT payment processing and account management
• Proficiency in financial reporting and regulatory compliance
• Strong communication and customer service skills
• Fluent in English

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Full-time employment under a contract of employment
• Work in an international organization with a positive, get-things done workplace
• An office in the center of Wrocław
• A real impact on shaping the new branch structure

Your tasks

• Process inward and outward remittances in compliance with KNF, KIR and NBP regulations.
• Ensure timely payment release via SWIFT
• Manage remittance post-processing and reconciliation to ensure transaction accuracy
• Handle commission claims and transaction verification
• Open, maintain, and close customer accounts
• Process time deposit transactions (opening, extension, closure)
• Monitor bank account balances and statements, ensuring proper reporting
• Provide account balance certificates and customer information updates
• Manage phone and email inquiries, ensuring high-quality customer service
• Assist customers with account registration, amendments, and general banking inquiries
• Ensure compliance with KNF regulations
• Reporting on the application for withholding tax exemption on personal interest income
• Maintain compliance with AML/KYC procedures and ensure accurate customer record management
• Prepare and manage monthly, quarterly, and yearly statements
• Handle check collection and reconciliation processes
• Support division closing and monthly financial reporting
• Ensure proper collateral related reports and payment processing

Wrocław - Oferty pracy w okolicznych lokalizacjach