Back Office with German

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers.
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database.
• Provide friendly and efficient service.
• Be a first point of contact to handle and resolve customer issues.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Optional

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• integration events