Back Office with German

Miejsce pracy: Kraków

Your responsibilities

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers.
Answer inbound calls and emails within guidelines/goals established by the client and contact center management.
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database.
Provide friendly and efficient service.
Be a first point of contact to handle and resolve customer issues.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.