Back Office Customer Support Specialist with German - Top E-commerce Company
Join to apply for the Back Office Customer Support Specialist with German - Top E-commerce Company role at Concentrix
Overview
We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1) and thrive in a structured back-office environment, we want to hear from you!
Responsibilities
- Deliver written customer support via email for the German market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
What We Are Looking For
- Fluent German (C1) and English (C1) – both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem‑solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full‑time on‑site work in Szczecin.
What We Offer
- Employment based on a labor contract.
- Engaging trainings.
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days.
- Talent Development Program: transparent career paths and promotions.
- CNX Academy: mentoring program.
- CNX University: unlimited online trainings available.
- Refer a friend bonus up to 4000 PLN.
- Amazing work culture: cultural differences celebrated, integration events onsite.
- Modern office in the heart of Szczecin center.
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix by 2x
