Back-office Customer Support Specialist with German - Top E-commerce Company
Szczecin
Back-office Customer Support Specialist with German - Top E-commerce Company
Szczecin, Szczecin, West Pomeranian Voivodeship, Polska
Concentrix CVG International Sp. z o.o.
13. 7. 2025
Informacje o stanowisku
Back-office Customer Support Specialist with German - Top E-commerce Company
Miejsce pracy: Szczecin
Twój zakres obowiązków
Provide exceptional written customer support via email for the German market, with minimal call volume.
Investigate and resolve customer issues by reviewing past interactions and utilizing internal tools.
Process manual refunds and address GDPR-related complaints with care and precision.
Ensure that every customer interaction is professional, empathetic, and solution-focused.
Navigate multiple systems with efficiency while maintaining a high level of accuracy.
Nasze wymagania
Fluency in German (C1) and English (C1), both written and spoken.
Excellent communication skills with the ability to articulate solutions clearly.
Strong analytical and problem-solving abilities.
Patience, empathy, and emotional resilience.
Typing speed of 150+ keystrokes per minute and proficient computer literacy.
Availability for full-time on-site work in Szczecin.
To oferujemy
ADDITIONAL SIGN ON BONUS - 4000 PLN!
Employment based on a labor contract.
Engaging training programs to support your professional development.
Comprehensive benefits package: private healthcare by LuxMed, MyBenefit with a monthly budget, private life insurance, MultiSport, fresh fruit on Wednesdays, and occasional Pizza Days.
Talent Development Program with transparent career pathways and promotion opportunities.
CNX Academy featuring a mentoring program.
CNX University providing unlimited online training resources.
Employee Referral Program with bonuses for recommending friends (up to 4000 PLN).
An amazing work culture that celebrates our diverse backgrounds and offers plenty of integration events on-site.
