B2B Transactional Team Leader

• Be the first point of escalation for Customer Service-related issues for assigned region.
• Own and improve the B2B transactional processes.
• Ensure incoming emails are processed within KPI level, based on SOPs as well as best practice.
• Ensure incoming calls are handled within KPI, based on SOPs as well as best practice.
• Manage backlogs by spreading workload in a diversified way.
• Report performance of individuals and team.
• Support and/or participate in migration of business processes from European countries to SSC.
• Accountable for B2B transactional operations/targets/KPIs within the assigned region, such as: Average line/Month, SL1/2, Fulfilment rate, Volume, Quality.
• Support team members and direct reports by knowledge share and best practice sharing, in case of emergency help them with order entry and call answer.
• Internal communication with peers as well as external contact with customers and vendors, in CS and B2B transactional related issues.
• Drive actions to influence high motivation, good working atmosphere and friendly environment.

• Ambitious and motivating challenges.
• Regular working hours (Monday to Friday).
• Competitive benefits package.
• Add value to the business.
• Work with a diverse team with varying backgrounds.
• Labor law contract.
• Co-funding of additional benefits (medical care, Mult benefit cards).

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• retirement pension plan

Lead the B2B transactional Customer Service team, which is dedicated to various European regions.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DᴇWALT®, STANLEY® and BLACK+DECKER® https://www.stanleyblackanddecker.com/

Black & Decker Limited BVBA Sp z o.o. Oddział w Polsce