We are currently seeking a qualified Azure Support Engineer to join our team.
As an Azure Support Engineer, youll assist in providing Level 1 support for our current Azure DevOps pipelines, ensuring optimal performance and user satisfaction. Youll collaborate closely with development teams and vendors to troubleshoot, enhance, and maintain our Azure environment.
Responsibilities
- Support end users via ServiceNow according to SLA
- Investigate and troubleshoot issues
- Participate in fixing production incidents, escalate to vendor when necessary, and effectively communicate with the vendor to address and clarify issues
- Work according to an on-call schedule to provide 24x7 support (7-10 days per month, passive on-call)
- Communicate and collaborate with L2 and development teams
- Assist in development with the client
- Enhance the existing Ops handbook with new cases
- Process Azure extension requests
- Create and support vendor tickets (Microsoft support requests) and relevant Jira tickets
Requirements
- 2+ years of experience in Azure DevOps pipelines and CI/CD processes
- Skills in programming languages including Go, Golang Functions, and TypeScript
- Understanding of incident management and IT support ticketing systems, preferably ServiceNow
- Qualifications in technology support and troubleshooting
- Familiarity with collaborating with development teams and vendors
- Flexibility to work on-call hours as part of a team providing 24x7 support
Nice to have
- Knowledge of Linux, Docker/Kubernetes, and Jenkins
- Understanding of additional cloud platforms such as GCP and AWS
- General knowledge of networking concepts for effective troubleshooting
- Familiarity with Technology Infrastructure Library standards
We offer
- We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
- Language classes in English and Polish for foreigners
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
Please, note:
- The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
- We will reach out to selected candidates exclusively
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
