We are currently supporting a leading international client in building an advanced, cloud-based contact center platform using AWS Connect and AI/ML technologies. We are looking for experienced professionals to join an innovative project aimed at revolutionizing customer communication in a secure and scalable AWS environment.

AWS Cloud - AWS Connect and AI/ML technologies

Your responsibilities

• Develop and maintain AWS Connect contact flows
• Integrate with Lex and other conversational AI tools
• Automate infrastructure using Terraform
• Collaborate with cloud architects and DevOps teams
• Design and implement NLP and speech recognition features using AWS tools
• Support integration with AWS Connect
• Optimize performance of AI/ML services in production environments
• Develop call routing and queuing logic in Amazon Connect
• Integrate IVR/VoIP systems
• Automate infrastructure deployment using Terraform
• Design end-to-end architecture for AWS Connect-based platforms
• Integrate advanced NLP and AI/ML services
• Provide DevOps leadership and establish infrastructure standards

Our requirements

• Proven experience with AWS cloud services and Terraform
• Hands-on experience with Amazon Connect
• Knowledge of contact flows, Lex, and QinConnect
• Experience with AWS NLP and speech services (e.g., Amazon Transcribe, Comprehend)
• Strong background in AI/ML within the AWS ecosystem
• Practical experience with AWS Connect
• Knowledge of IVR/VoIP systems
• Experience with call routing, queue management, and Terraform
• Strong experience in AWS cloud architecture design
• Expertise in AWS Connect, IVR, VoIP
• Familiarity with AWS NLP/AI/ML tools
• DevOps experience (both organizational and tooling aspects)
• Familiarity with Terraform and AWS Connect