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Availability Management
• Define and maintain the Availability Management process aligned with ITIL standards.
• Monitor service availability against SLAs and identify improvement opportunities.
• Conduct risk assessments for critical services and propose mitigation strategies.
• Collaborate with Problem and Incident Management to reduce downtime and improve resilience.
Capacity Management
• Develop and maintain the Technology Capacity Plan and Forecast.
• Monitor resource utilization and predict future capacity requirements.
• Ensure IT resources (compute, storage, network) are optimized for performance and cost.
• Provide input for budgeting and procurement based on capacity forecasts.
Reporting & Governance
• Produce regular reports on availability and capacity metrics for stakeholders.
• Present improvement proposals and ensure compliance with governance standards.
• Maintain documentation such as Capacity Management Summary and Handover Reports.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.