We are a leading integrator of audio-visual and unified communications solutions, and one of the largest in Europe, serving as a trusted technology advisor to global organisations. For more than 25 years, we have been designing, developing, integrating, and supporting complex audiovisual solutions, delivering consistently secure and flexible meeting experiences.
We now have an exciting opportunity for an Audio Visual Subject Matter Expert / Lead Service Engineer to provide hands-on technical support for AV systems, including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR).
In this role, you will focus on advanced troubleshooting, ticket resolution, and providing remote guidance to on-site engineers. You will help ensure the efficiency and reliability of AV services by delivering high-quality support and maintaining accurate documentation.
This is a technical role dedicated entirely to AV troubleshooting, execution, and problem-solving.
responsibilities :
Deliver advanced remote technical support for AV systems, including Crestron, Q-SYS, Appspace, Cisco, and MTR.
Troubleshoot and resolve hardware, software, and network issues, providing step-by-step guidance to on-site engineers.
Diagnose and fix AV control systems, audio DSP, digital signage, and video streaming problems.
Support firmware updates, configuration reviews, and ongoing system maintenance.
Manage user configurations, content playback, and meeting platform integrations.
Document recurring issues, technical insights, playbooks, and troubleshooting guides.
Collaborate with AV SMEs, network engineers, and stakeholders to resolve complex technical problems and escalate high-priority issues.
requirements-expected :
Solid corporate experience, with a proven background in providing AV technical support
Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration.
Excellent experience with Crestron Toolbox & Q-SYS Designer is mandatory
Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms
Ability to clearly explain technical details to team members, clients, and stakeholders
Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.
offered :
Full-time position
Fully on-site – office located in Kraków
Hours: Monday – Friday, 40 hours/week, shift-based system with rotational shifts
Employment on a contract of employment (UoP) or B2B – whichever suits you best
We offer a comprehensive benefits package, job stability, and opportunities for growth
