Informacje o stanowisku

Grade: Assoc./ B3 Please still apply if you’re interested and in a similar grade

About us

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

About the role

We are seeking a passionate and talented Automation Analyst with experience in automation initiatives, particularly within the ServiceNow HR Service Delivery (HRSD) domain. This role focuses on analyzing business requirements, identifying automation opportunities, and designing solutions for development.

Focus Areas and Deliverables

1. Business Analysis and Requirements Gathering:

• Collaborate with stakeholders to understand business needs and identify areas where automation can deliver value.
• Analyze and document workflows, requirements, and process improvement opportunities.
• Translate business needs into detailed design specifications for automation developers.

• Act as a key liaison between technical teams and business units, ensuring alignment and mutual understanding.
• Facilitate workshops and discussions to gather insights, validate designs, and ensure smooth implementation of solutions.
• Provide regular updates to stakeholders on project progress, timelines, and outcomes.

• Create functional designs and workflows for automation solutions within ServiceNow HRSD and UiPath.
• Work closely with developers to ensure successful implementation of solutions.
• Identify scalable and sustainable automation strategies aligned with business goals.

• Gain hands-on experience with ServiceNow and UiPath to design and develop smaller-scale solutions.
• Transition from a business analyst to a hybrid citizen developer, building and deploying automations directly.
• Continuously learn and grow technical skills to take on end-to-end solution ownership.

• Stay informed about advancements in intelligent automation, ServiceNow, UiPath, conversational AI, and related technologies.
• Apply insights from emerging trends to recommend innovative solutions and enhance the team’s automation capabilities.
• Share knowledge and best practices with team members to foster a culture of continuous learning and innovation.

• Support stakeholders in understanding and adopting new automated workflows and systems.
• Actively promote the value of automation and educate teams on its benefits.

Required Skills/Experience

• Proven experience in business analysis, especially within ServiceNow HR Service Delivery (HRSD) or similar platforms.
• Strong skills in gathering and documenting requirements, process mapping, and creating functional designs.
• Familiarity with automation tools like UiPath or other RPA platforms.
• Eagerness to grow technical skills and transition into a citizen developer role.
• Experience configuring and building solutions in ServiceNow or UiPath - not essential, desirable.
• Knowledge of HR operations and processes, would be an advantage - not essential, desirable.

What Sets Us Apart?

We offer some of the best benefits in the business, including a supportive culture, competitive remuneration, family-friendly policies, opportunities for global work, and a generous vacation policy. We value diversity, equity, and inclusion, and are committed to building a workplace where all can thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. To learn more: .

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