Meet Siena

Siena is the first intelligence layer for customer experience. We’re creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesn’t just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We’re transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

The team

We’re a small, distributed team that punches way above our weight. Every person here has outsized impact because we’ve built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with. If you’re excited about building something that doesn’t exist yet, keep reading. We’re building agents that don’t just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.

What We’re Looking For

The operator who wants to build

You’ve been a solutions engineer, implementation manager, solutions consultant, or worked in customer success at scale. You’ve implemented complex systems, managed enterprise rollouts, or architected solutions. You understand both the customer pain and the product. You’ve seen where systems break in production. You now want to shape the future of CX with your operator experience.

The technical PM

You’ve been shipping product at technical B2B companies—ideally in CX, helpdesk, e-commerce, marketing tools, or AI automation. You understand how software gets built and adopted. You thrive working cross‑functionally with engineering, design, and go‑to‑market teams.

The consumer‑minded builder

You understand what makes products feel good to use. You think about user behavior, e-commerce, purchase patterns, and building premium experiences. Maybe you’ve worked on consumer products, growth teams, or analytics‑heavy roles. You bring a user‑first lens to enterprise software.

What matters across all paths: you understand complex systems, you ship fast, you have high standards, and you want to build AI agents that interact with millions of consumers.

You have

• 1–3 years in PM, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product ops
• Experience with technical products and enterprise customers is a big plus
• AI‑native mindset—you live in Claude, ChatGPT, Cursor and push these tools to their limits
• Technical curiosity—you can scope webhook systems and OAuth flows, even if you don’t code them
• Builder mentality—you ship features, write docs, run demos, and measure what matters
• Customer confidence—you thrive talking with customers and running product demos

You thrive when

• Shipping new capabilities that change how customer service works
• Building systems that automatically improve agent performance
• Working directly with customers to understand their real problems
• Seeing features you built get adopted and create customer value

What You’ll Do

• Own defined product areas end‑to‑end while learning our AI agent ecosystem from an elite team.
• Depending on your background, you might work on new platform capabilities, evaluation systems, customer‑facing features. You’ll run features from internal testing to GA, including customer enablement through webinars and documentation.
• You will act as forward‑deployed PM—meeting customers onsite, breaking down enterprise workflows in features, scoping in real‑time, validating pain points, building prototypes, and moving fast from insight to shipped product.
• You’ll demo your own products to customers and work alongside sales. You’ll be known by name in our customer communities as the PM who ships what they need.

Why this role matters

• You’ll get direct exposure to CEO‑level product thinking while owning meaningful areas of our product. Perfect setup for someone who wants to grow into a senior PM role at a fast‑growing AI company.

Why Siena?

• Meaningful impact. Your work directly shapes our product and company.
• Globally distributed team working at the bleeding edge of CX and AI.
• Great salary plus the opportunity for equity or stock grants.
• Learning budget. If you’re growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• AI‑fluency. Make AI your second nature.
• Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

Our values

The people who thrive here are curious, customer‑obsessed, and take ownership without being asked. They fix problems first and explain later. They’re direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that’s how great work gets done. When things get tough, they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. They’ve built their own ecosystem of agents—some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off clever workflows. Slack threads about which model handles a specific use case better. Learning from each other’s AI workflows.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.