Join to apply for the Associate Product Manager role at Siena AI

Meet Siena

Siena is the first intelligence layer for customer experience. Were creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesnt just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

Were transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

The team

We’re a small, distributed team that punches way above our weight. Every person here has outsized impact because weve built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.

If youre excited about building something that doesnt exist yet, keep reading. Were building agents that dont just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.

What We’re Looking For

You’re early in your career but ready to own real product areas at the frontier of AI and customer experience.

We welcome multiple paths:

You have

• 1-3 years in PM, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product ops
• Experience with technical products and enterprise customers is a big plus
• AI-native mindset—you live in Claude, ChatGPT, Cursor and push these tools to their limits
• Technical curiosity—you can scope webhook systems and OAuth flows, even if you dont code them
• Builder mentality—you ship features, write docs, run demos, and measure what matters
• Customer confidence—you thrive talking with customers and running product demos

You thrive when

• Shipping new capabilities that change how customer service works
• Building systems that automatically improve agent performance
• Working directly with customers to understand their real problems
• Seeing features you built get adopted and create customer value

What You’ll Do

• Own defined product areas end‑to‑end while learning our AI agent ecosystem from an elite team.
• Depending on your background, you might work on new platform capabilities, evaluation systems, customer‑facing features. Youll run features from internal testing to GA, including customer enablement through webinars and documentation.
• You will act as forward‑deployed PM—meeting customers onsite, breaking down enterprise workflows in features, scoping in real‑time, validating pain points, building prototypes, and moving fast from insight to shipped product.
• Youll demo your own products to customers and work alongside sales. Youll be known by name in our customer communities as the PM who ships what they need.

Why this role matters

• Youll get direct exposure to CEO‑level product thinking while owning meaningful areas of our product. perfect setup for someone who wants to grow into a senior PM role at a fast‑growing AI company.

Why Siena?

• Meaningful impact. Your work directly shapes our product and company.
• Globally distributed team working at the bleeding edge of CX and AI.
• Great salary plus the opportunity for equity or stock grants.
• Learning budget. If youre growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• AI‑fluency. Make AI your second nature.
• Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

Our Values

The people who thrive here are curious, customer‑obsessed, and take ownership without being asked. They fix problems first and explain later. Theyre direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know thats how great work gets done. When things get tough, they adapt and keep pushing forward.

Our Approach to AI

The people who thrive here treat AI like a natural extension of themselves. Theyve built their own ecosystem of agents—some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off clever workflows. Slack threads about which model handles a specific use case better. Learning from each others AI workflows. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Product Management and Marketing

Industries

• Technology, Information and Internet