Join BNY as an Associate, People Advisor II. This role is located in Wroclaw, Poland and focuses on people service delivery within the People team.

Key Responsibilities

• Responsible for the day-to-day administration of people actions for Poland within established policy and program guidelines.
• Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end. Monitors workflow, ensures approvals, identifies roadblocks and follows through to resolution.
• Develops reports for senior professionals and management on process interruptions and inefficiencies.
• Typically supports higher level staff on large, complex or risky solutions, or directly monitors a smaller solution, guiding peers and support staff.
• Provides analytical support for assigned processes or solutions. Organizes and monitors incoming/outgoing data and process flow.
• Follows up with clients to rectify missing or unclear data, signatory authorities, etc.
• Engages across all HR COEs, advisors and process areas.
• Serves as an escalation point for HR Contact Center, providing advice and support on complex or non-routine issues.
• Determines appropriate response (either independently or through referral) and follows through to ensure resolution.
• Completes tactical activities assigned by senior professionals in response to strategic directives for process improvement.
• Assists management in developing and standardizing operating procedures, providing relevant analysis.
• Supports implementation of SOPs, educating contact center staff and HR stakeholders.
• Monitors assigned solutions and ensures all processing activities comply with organization standards and relevant laws, policies, and regulations.
• Escalates observations to appropriate staff. (No management responsibilities or direct reports.)

Qualifications

• Advanced English proficiency.
• Previous experience in an office environment.
• Excel skill proficiency.
• Strong communication skills.
• Ability to work with deadlines.

Benefits & Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a culture of excellence and a pay-for-performance philosophy. We provide access to flexible global resources and tools for your life journey, support for health and resilience, generous paid leaves, paid volunteer time, and other rewards that help you and your family thrive.

BNY is an Equal Employment Opportunity / Affimative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.