Informacje o stanowisku

Associate Network Analyst - Global Operations (Junior Network Engineer), Warsaw

Client:

Visa

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

cf7f53ff81c6

Job Description:

As a member of the Global Network Operations Centre (GNOC) team, the Associate Network Analyst will perform shift work to detect, mitigate, notify, and escalate network issues. They have the primary responsibility for managing and responding to Network, Hardware, and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations, such as SD-WAN, Cloud, and various Payment products/services.

Essential Functions:

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.
• Follow documented support procedures, managing each issue to a resolution or passing over to the next shift to maintain established service levels.
• Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.
• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Properly escalate to support groups based on criticality and exposure.
• Basic understanding of all Visa-proprietary as well as industry-standard tools to support monitoring and response for client and Visa brand issues.

Please note that this position requires working in alternating shifts – 2 days a week / 5 days a week from 08:30 to 18:30 Polish time.

Qualifications

Basic Qualifications:

• Bachelors degree, OR 3+ years of relevant work experience
• Sound understanding and working knowledge of routing protocols such as BGP, EIGRP, IS-IS, and OSPF.
• Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, F5 LTM & GTM, Juniper.
• Good Knowledge of SolarWinds, Netcool, or other fault monitoring toolsets
• Good Knowledge of ServiceNow or other incident and change management tools.
• Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN, and Cloud technologies.
• Good Knowledge of datacenters and wide-area-network routing/switching, tunneling, security operations/Network Design or engineering, MPLS, and Ethernet carrier transports.
• Ability to interpret firewall logs and look for specific permission or denial of a source IP to a specific destination in support of troubleshooting.
• Experience on Packet analyzer, Network discovery Tools like Thousand Eyes, Netbrain, Wireshark.
• Global Operations On-site Flex working model.
• Previous experience in Network Operations.
• Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing workload. Interpersonal skills and ability to excel as part of a team.
• MS Office suite proficiency.

Preferred Qualifications:

• 2 or more years of work experience
• Preferred: ITIL certification
• Good common sense and analytical mindset, good time management and attention to details when documenting incident handling progress.
• Basic understanding of routers/switches/firewalls/load balancers/cloud technology.
• Basic knowledge of Cisco and Juniper Networks devices with hands-on experience of logging in to those devices.
• Basic knowledge of ServiceNow or other incident and change management system.
• Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload.
• Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification.
• Desirable: Any experience of network automation, especially Python / Ansible based.
• Desirable: Previous experience in Network Operations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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