Associate Manager - Renewals & Customer Success (English and German required)

• The Associate Manager Renewals & Customer Success is responsible to execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development.
• Execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development;
• Establish and report on metrics to measure performance of the renewals team; correct deficiencies where necessary;
• Ensure that the sales plan is aligned with and supports the corporate revenue goals;
• Ensure Veeam Core Values are being carried out by all employees on the team;
• Manage a team of renewal representatives and ensure that that the team meets their KPI’s such as Quota/Target Attainment, MBOs and activity levels
• Ensure the team is adequately staffed at any given point in time to accommodate the work load on all assigned territories;
• Work with internal training team/Renewals Specialist to ensure proper onboarding and training for all employees on the team (assessment on the process and knowledge possessed by the new hires);
• Monitor/shadow and coach new hires on ways to improve - provide adequate feedback whenever necessary;
• Coordinate sales activities, develop and mentor staff to drive performance and career development;
• Should act as a “go-to” person for the team for any kind of operational and work related issues that they might encounter during the course of their employment;
• Ensure the team is up-to-date with new changes in the process/tools by providing clear cut instructions/information to the team through regular meetings;
• Conduct regular one to one with staff members to provide them constructive feedback on their performance;
• Implementing new initiatives and making sure all staff understand them and abide by them;
• Be the source of motivation and role-model to the team;
• Recognize and celebrate team and team member accomplishments and exceptional performance;
• Facilitate problem solving and collaboration;
• Intervene when necessary to aid the group in resolving issues;
• Encourage and appreciate feedback from the team members that’s focused on any kind of improvement;
• Keep direct and upper management updated with any challenges/issues affecting the work and support this with facts and figures;
• Conduct regular pipe-line reviews and provide an accurate forecast against the quarterly sales quota;
• Making sure the team is updating maintaining the Veeam CRM system (Salesforce.com);
• Participate in management meetings and take responsibility for renewal sales improvement initiatives and other assigned action items;
• Maintaining and promoting a successful and positive work environment;
• The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company;
• The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems;
• Any other service tasks and responsibilities assigned by the Renewals director.

• Veeam offers a comprehensive benefits package for its employees, encompassing health insurance, wellness programs, and professional development opportunities including:
• Private Medical Plan for you and your family
• Life and Disability Insurance
• PPK Pension
• Annual Leave Entitlement – 26 days
• VeeaMe Days- Company Days off
• Veeam Care Days – additional 24 hours for your volunteering activities
• Employee Assistance Program
• Business Travel Insurance
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
• Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.

Veeam Software GmbH