Informacje o stanowisku

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Client:

Smith+Nephew

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

901e0e427969

Job Views:

10

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a timely, customer-oriented manner and collaborating with all stakeholders to achieve the best possible handling time and quality.

What will you be doing?

1. Execution - Process customer cases received through the Salesforce service cloud assigned by the local team.
2. Quality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topics.
3. Actively participate in the optimization of the processes taking part in automation, improvement project, system changes or enhancements.
4. Communicate actively with all collaborators to review workload, processes, concerns and resolve issues in the agreed model.
5. Create and maintain country documentation SOPs in reaction to changes, updates, or issues that impact the existing processes or audit requirements.

What will you need to be successful?

1. Master’s or bachelor’s degree.
2. Order Management / Customer Service / CRM or SAP experience.
3. Proficiency in English (min.B2/C1).

At Smith+Nephew we offer:

1. Inclusion, Diversity and Equity : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website.
2. Your Future : annual bonus, life insurance, company stock saving plan.
3. Your Wellbeing : private health care with dental care package, multisport card/my benefit platform.
4. Flexibility : possibility of working in hybrid model.
5. Training : Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies.

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