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Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring a**Senior Associate- Dispute Resolution OTC (English & French speaking).**Join us as a Regional Sales Manager Advanced Surgical Devices (ASD), where youll take the lead in driving the performance and development of our ASD sales team in Greece. Reporting to the Business Unit Manager ASD, you’ll be accountable for building strong customer partnerships, executing strategic sales plans, and leading a high-performing team of Territory Managers. This is a key leadership role with direct impact on our commercial success in the region.* Resolve customer disputes in a timely manner, backed by appropriate documentation.* Communicate resolutions to customers clearly and professionally.* Coordinate queries with relevant internal departments.* Analyze root causes of disputes and implement corrective actions.* Maintain accurate dispute records and track resolution progress.* Contribute to the accuracy of customer master data.* Escalate unresolved issues to appropriate teams or managers.* Proactively support and collaborate with other team members.* Ensure compliance with policies and deliver quality checks and process improvements.* Maintain operational documentation and provide process training when needed.* Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.* Minimum 3-4 years of experience in order management, customer service, or collections in an international setting.* Understanding of end-to-end OTC processes and controls.* Proven experience in process improvement.* Intermediate Excel skills.* Experience with SAP (advantage), GetPaid, EDI, or ESKER (a plus).* Fluent English and French (spoken and written).* Excellent communication, decision-making, and relationship-building skills.* Ability to thrive in a fast-paced, cross-functional environment**At Smith+Nephew we offer****Inclusion, Diversity and Equity**: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website**Your Future**: annual bonus, life insurance, company stock saving plan**Work/Life Balance**: paid volunteering hours, flexible approach**Your Wellbeing**: private health care with dental care package, multisport card/my benefit platform**Flexibility**: possibility of working in hybrid model**Training**: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies**Extra Perks**: referral bonus, recognition program, mentoring program#LI-KW2#LI-HYBRID# Stay connected and receive alerts for jobs like this by joining our .Were more than just a company - were a community! Follow us on to see how we support and empower our employees and patients every day.Check our for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.
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