Associate Customer Care Representative with English

Department: Customer Support

Location: EMEA-Poland

Compensation: zł6,000 - zł6,200 / month

The Associate Customer Care Representative I should interact with customers, company sales and/or service representatives to handle a variety of pre‑sales or post‑sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validate customer account, support, and document interactions in the CRM database. Should ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting‑edge technology company that has helped create millions of smiles.

Key Responsibilities

• Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
• Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
• Follow up on their cases until proper resolution.
• Document all interactions including all details required in the correspondent CRM.
• Report complaints and product safety.
• Achieve a consistent performance considering all KPIs requirements.
• Comply on deadlines on LMS courses.

Skills, Knowledge & Expertise

• High School Degree. Technical Degree is a plus.
• 0-2 years of related experience.
• Proficiency in English.
• Salesforce.com knowledge and understanding of CRM is a plus.
• General knowledge in Customer Service.
• Computer, Basic Connectivity knowledge and troubleshooting, e‑mail literacy.
• Microsoft Office Package knowledge (Power Point, Excel, Word).

Job Benefits

The salary range for this position is 6,000 PLN gross – 6,200 PLN gross per month. This range includes an estimated base salary, covering various levels of experience for the role. Additionally, the position is eligible for a monthly bonus of up to 10% of the monthly base salary.

The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.

The monthly bonus is awarded based on several criteria, including individual performance and company results.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link: Align Technology (Poland).pdf

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Medical Equipment Manufacturing