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Associate Client Service Representative

Apply locations Gdansk - Olivia Business Centre time type Full time posted on Posted Yesterday job requisition id JR1069417

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are excited to welcome a motivated Associate Client Service Representative to our team. This role will involve managing client relationships, ensuring project deliverables are met, and contributing to operational excellence. If you’re passionate about providing client-centric support and have a desire to grow your career in a fast-paced environment, this opportunity is for you!

Key Responsibilities

1. Manage the delivery of contracted client services to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met or exceeded.
2. Maintain control over project schedules, risks, scope of work, and budgets to ensure successful outcomes.
3. Collaborate with operational teams and subcontractors to ensure a thorough understanding of client requirements.
4. Build and maintain strong client relationships, providing advice and support on a day-to-day basis.
5. Proactively identify sales opportunities and communicate them to account managers to drive contract extensions or additional business.
6. Establish consistent processes for reviewing and assessing service metrics and generating reports.
7. Promote organizational capabilities to clients to enhance engagement and satisfaction.

Qualifications

1. A bachelor’s degree in business, finance, or a related field, or equivalent work experience providing foundational knowledge of theories, principles, and concepts.
2. Entry-level professional experience developing competence through structured assignments.
3. Foundational functional knowledge and the ability to solve routine problems using existing procedures.
4. Strong business acumen and general knowledge of operational best practices, gained through education or past experience.
5. Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.
6. Proficient in tools like Microsoft Word, Excel, and PowerPoint.
7. Strong interpersonal and communication skills for exchanging straightforward information, asking clarifying questions, and checking for understanding.

Preferred Skills

1. Experience in a client-facing role or service delivery environment is a plus.
2. Ability to analyze information and apply standard practices to problem-solving.
3. Enthusiasm for building relationships and collaborating with cross-functional teams.

#LI-CB1

#LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

About Us

Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

Supporting Our Associates

Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridge’s high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomes—rather than how, when, and where work is done.

Diversity, Equity, and Inclusion

We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.

We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

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