At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

Job Description

Successful candidate will become a member of a team of experienced business technology analysts dedicated to supporting Partners, Vendors and Customers in terms of advanced technical API and processing queries by performing deep analysis of issues, providing suggestions, and coordinating the resolution process.

We are working in a customer‑ and partner‑facing environment where 3rd‑party relationship building skills and the ability to lead multilevel communication are essential for mutual success. Outside‑the‑box thinking and self‑reliance are crucial for the team’s success.

Areas of expertise relate to transaction processing, API support, data transfer, networking, customer setup details and reporting using PL‑SQL, Splunk or other available tools.

Job Responsibilities and Tasks

• Perform deep root‑cause analysis of incoming queries.
• Reply to internal and external partner queries.
• Maintain good relations with integrated partners (PSP, ISV, Gateways).
• Assure completion of daily tasks.
• Proactively seek opportunities to minimize issue occurrence.

Experience Requirements

• Large data analysis covering trend identification and result presentation.
• Data mining and research.
• Customer or partner‑facing experience.
• Bootstrapping API support, including investigating process flows and background dependencies.
• Splunk experience (searching and dashboard creation).
• Experience with transaction analysis.
• Bootstrapping process awareness.
• Large data analysis covering trend identification and result presentation.
• Data mining and research.

Skill and Knowledge Requirements

• Ability to work in a rapidly changing environment under time pressure without strict guidelines.
• Technical approach and ability to work with numbers.
• Proficient with MS Excel.
• Authorization processing flow awareness.
• Understanding of API specifications.
• Understanding of bootstrapping related background dependencies between systems (advantage).
• Basic PL/SQL knowledge (advantage).
• Splunk experience (advantage).
• Knowledge of Elavon systems (Axis, MPS2, Himms2, ServiceNow, Access Elavon) (advantage).

The role offers a hybrid/flexible schedule, with an in‑office expectation of three or more days per week and the flexibility to work outside the office for the remaining days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

We offer an exciting, fast‑paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Business Development and Sales