Assistant Director in Centralized Review and Disposition Global Program (CRDGP)

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY Global Delivery Services means 38,000 specialists providing global IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.

EY GDS Risk Management Services (RMS) delivers a variety of compliance-related processes to enable our business to deliver seamless, consistent, high-quality client service worldwide.

The Centralized Review and Disposition Global Program (CRDGP) Operations Coordinator, serving within the Global Records and Information Management (RIM) sub-function in Global Risk Management, plays a pivotal role in executing a global strategy and framework for centralized records and information review and disposition. This role ensures alignment of operations with the Records and Information Retention and Disposition Global Policy and standards, supports defensible disposition, and drives operational efficiency and excellence across all jurisdictions.

Your key responsibilities

Governance and Strategic Alignment

• Collaborate with the Program Leader through a dotted-line reporting structure
• Participates in governance forums to report progress, elevate risks, and support strategic decision-making

Records and Information Management Expertise

• Applies deep and proficient knowledge of RIM principles and lifecycle management, retention schedules, and disposition standards
• Coordinates with Region RIM Liaisons and key stakeholders including: Business; GCO (Legal); RIM; Data Risk Management; Data Protection (Privacy); InfoSec; and Enterprise Technology (ET)

Legal Hold and Compliance

• Identifies and excludes records under legal hold; may act as GCO designee in hold analysis
• Maintains audit trails and documentation (e.g., SQM) to support compliance
• Assesses and escalates risks related to improper or premature deletion

Technical and Operational Execution

• Supports program implementation, including pilot coordination (e.g., EYI-MyDocs)
• Coordinates disposition activities across global repositories, including those with physical records, ensuring policy and legal alignment
• Liaises with technical teams to support configuration and enhance content management systems (e.g., SharePoint, OpenText, FileNet)
• Leverages automation tools and AI to optimize disposition workflows
• Supports resource forecasting and budget planning for operations and pilots

Training, Documentation, and Communication

• Supports and executes the design and delivery of scalable training programs for repository owners and users
• Maintains centralized documentation including SOPs, process maps, user guides, and onboarding materials
• Partners with BMC to develop and execute communication strategies

Performance and Change Management

• Defines and tracks KPIs (e.g., volume of records reviewed/disposed, compliance rates)
• Prepares operational metric reports for leadership
• Supports and executes change management strategies to drive global adoption and stakeholder engagement

Global Rollout and Continuous Improvement

• Supports phased global rollout planning, readiness assessments, and post-implementation reviews
• Provides feedback on process efficiency, automation opportunities, and policy alignment for continuous process improvement

Skills and attributes for success

• Strong collaboration and communication skills for governance and strategic alignment.
• In-depth knowledge of Records and Information Management (RIM) principles and lifecycle management.
• Familiarity with legal hold processes and compliance requirements.
• Experience in coordinating disposition activities across global repositories.
• Proficiency in content management systems (e.g., SharePoint, OpenText, FileNet).
• Knowledge of automation tools and AI for optimizing workflows.
• Skills in designing and delivering training programs for users.
• Ability to define and track key performance indicators (KPIs).
• Experience in executing change management strategies for global adoption.
• Commitment to continuous improvement and operational excellence.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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