Overview

Assistant Director - End-User Content Manager at EY

Location: Wrocław — 2 days in office / 3 days remote

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

What youll do

• In addition to creating content, manage a team of content creators responsible for collaterals to drive awareness, adoption and business value from company-facing technology platforms (e.g., Microsoft M365).
• Oversee productivity and performance of the Content Manager team and ensure successful operation of content programs.
• Develop and deliver strategic, creative, high-quality end-user communications across multiple formats (email, Viva Engage, Teams, intranet articles, EY Daily News Alerts, video, etc.).
• Translate the technology roadmap into user-friendly communications and actionable steps.

Team management and collaboration

• Manage and develop direct reports within SA, including employees and contractors.
• Assign work to team members, ensuring timely delivery in line with guidelines and KPIs/SLAs.
• Drive approval of end-user content to support technology change and business value.
• Grow team skills in change enablement, communication, creativity, editing, and design.
• Manage capacity, execution, engagement, and best practices with production standards, peer reviews, and knowledge sharing.

Strategic oversight

• Stay informed about partner and client contexts in End User Technology and EY.
• Deliver excellence in project and people management, emphasizing agile teamwork and knowledge-sharing.
• Contribute to function development, including personnel, processes, and metrics.
• Equip teams to set and achieve success measures that drive business value.
• Establish clear processes, efficient approvals, feedback loops, and reporting for stakeholders and SA leadership.
• Use feedback and analytics for data-driven project prioritization and communication strategies.

Integration and vision

• Collaborate with SA leads and peers to ensure integration of related work plans.
• Provide strategic vision and guidance to navigate issues and drive decisions.
• Encourage information sharing for the benefit of the overall program scope.

Role characteristics

This is a non-client facing role without chargeability requirements. Flexible to work from a home office with limited travel.

Skills and attributes

• Leadership and agility across strategic function focus areas and a portfolio of projects with varying scope.
• Outstanding US English verbal and written skills, including supporting senior stakeholders and editing and approving business-wide communications.
• Strategy development, vision, questioning, critical thinking, innovation and analytics.
• Experience with broad and complex corporate technology estate operations.
• Resource and budget management.
• Ability to manage a team and execute multiple tasks simultaneously.
• Process-oriented mindset, commitment to customer advocacy and continuous improvement, attention to detail.

Qualifications

• 3-5 years of experience in a senior communications or technology program management role with user engagement and service adoption experience.
• Experience in user behavior change, end-user adoption, technology productivity, and/or Microsoft M365 products and services.
• Experience in managing teams within a large organization and working with cross-functional teams and stakeholders.
• Strong understanding of technology and its impact on business processes.
• Assigned staff may be remote / work-from-home, requiring management across locations, cultures and time zones.
• Basic proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
• College degree in communications, marketing, or technology field (a communications degree is preferred).

What We Offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Ethics and reporting

The Exceptional EY Experience. It’s Yours To Build.

In compliance with the requirements of whistleblower protections, our company has established a procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through appropriate channels.

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