This position is based at our friendly office in Warszawa, Poland and you will join our Ops Process Enablement team. The Ops Process Enablement within the area IT Service Management oversees operational processes, ensuring service levels are met, and providing excellent customer service. The team is responsible for supporting and enable operational processes in BEC, that balance stability, effectiveness, throughput, governance, compliance, and risk control.
The Asset & Configuration Manager role offers engagement in driving transparency in O&M by setting the standard for Process Management and building a strong CMDB supporting a stable and secure operations. across BEC.
At BEC, we prefer to collaborate often in the office, but we also keep the opportunity to work remotely up to 8 days per month. Your direct manager will be Sys Mortensen.
This is a 1+ year maternity leave cover role, but at BEC, if you demonstrate your engagement and motivation, we are open to helping you find a role in another area internally.
responsibilities :
Manage asset lifecycle from procurement to disposal.
Collaborate with various teams to understand CMDB requirements.
Maintain CSDM 4.0 framework and CMDB practices.
Maintain and operate according to the SACM process and procedures.
Maintaining the integrity of the configuration management database (CMDB)
Ensures data quality, accuracy and completeness in the CMDB.
Capability of coaching and educating stakeholders about the CMDB usages.
Collaborating with cross-functional teams to identify and resolve assets & configuration management issues.
Ensure compliance with industry standards and company policies.
requirements-expected :
Preferably, you have a bachelor’s degree in IT, computer science, information systems, or related field.
A minimum of 2-3 years of experience in IT Service Management (preferable asset and configuration management)
Strong understanding of ITIL frameworks and best practices
First-rate analytical and problem-solving skills
Great knowledge of ServiceNow
A curious mind with an open nature and desire to knowledge-share with others
Fluent in English (written and spoken)
Ability to work independently and in a team environment.
Good facilitation, communication and interpersonal skills
Good stakeholder management skills.
Strong attention to detail and ability to multitask.
offered :
We offer a diverse range of benefits for our employees. Here are just a few of them.
Flexible working hours
Mental health support
Free lunch at the office
Professional development
Referral bonus up to PLN 10,000
PLN 600 on a benefit platform a month
Passion clubs and social events (Tennis, salsa dancing, board games, family picnics and more!)
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
