Informacje o stanowisku

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

We are looking for Azure Subscription (ASMS) Customer Support Engineer with German language professional to join our team in Krakow, Poland.

Location – Krakow, Poland (100% Work from office)

Duration – Employment contract/B2B Contract

As a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.

RESPONSIBILITIES

You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system. Support end users on migrations and building their infrastructure on Azure Cloud. You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.

Establish a reputation within the Azure community through contributions to blogs. Maintain skills through completion of ongoing readiness and Platform training as required.

Technical Skills

• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• Experience
• 
  
• Above 2 years of support or equivalent experience including a customer facing or customer support roles.
• Fluent spoken & written skills for English + German languages

Time of operation:

this is onsite position, and this team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate Client roster.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Kraków - Oferty pracy w okolicznych lokalizacjach