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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Systems Support Team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Risk Systems Support (RSS) is a team which stands as a One Stop Shop for Institutional Clients Group (ICG) & Citi Commercial Bank (CCB) users to escalate Training Queries, Exposure Investigations, Data Quality Concerns, Reports/Data Requests, Business Admin activities or Technology Issues for Credit Risk applications. RSS Team comprehends Citi credit processes and Risk Systems, which enables the team to provide accurate, quality, and timely responses. Team provides global coverage through 3 regional teams located in EMEA, Asia and America. Currently we are looking for an analyst to join EMEA team. If you are interested in work in global environments on data investigation, problem solving and problem preventing this is position for you.
What we can offer you
This is a role thatll offer you the opportunity to build an in-depth knowledge on business and production support services. Every day there will be new business challenges that will help you extend your knowledge, build new competencies that can drive your career”
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
What we’ll need from you
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Systems Support Team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Risk Systems Support (RSS) is a team which stands as a One Stop Shop for Institutional Clients Group (ICG) & Citi Commercial Bank (CCB) users to escalate Training Queries, Exposure Investigations, Data Quality Concerns, Reports/Data Requests, Business Admin activities or Technology Issues for Credit Risk applications. RSS Team comprehends Citi credit processes and Risk Systems, which enables the team to provide accurate, quality, and timely responses. Team provides global coverage through 3 regional teams located in EMEA, Asia and America. Currently we are looking for an analyst to join EMEA team. If you are interested in work in global environments on data investigation, problem solving and problem preventing this is position for you.
What we can offer you
This is a role thatll offer you the opportunity to build an in-depth knowledge on business and production support services. Every day there will be new business challenges that will help you extend your knowledge, build new competencies that can drive your career”
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
,[Business and technical support for users of Citi Risk Applications utilizing good understanding of apps concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation., Provide support by answering queries as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems, where possible propose creative solutions or workarounds., Provide ad hoc/informal user trainings by identifying users requiring assistance with risk systems., Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes and with high quality., Escalate of unresolved queries related to data integrity issues and data requests., Prevent recurrence of database and user problems by analysing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference., Manage updates to the global Risk Systems Support Website via periodic review of process documentation and addition of new Tips., Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices. Requirements: Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, International projects, Multisport, Life & group insurance, Pension plan, Free coffee, Canteen, Bike parking, Playroom, In-house trainings, Modern office, No dress code, Shower, Free snacks.