As an Applications L1 Support Analyst, you will be working for one of the most prestigious investment banks in the world. You will play a critical role in ensuring the seamless operation of a portfolio of applications by providing Level 1 production support and handling configuration tasks. This includes coordinating application releases, conducting testing, resolving incidents, and maintaining production environments. You will also collaborate with application managers to address compliance items and support infrastructure maintenance activities.
responsibilities :
Provide L1 production support for a portfolio of applications, including timely incident management and resolution
Manage and process production incidents (INC) related to supported applications while maintaining the production incident queue
Offer technical and business support to users and application managers
Coordinate application production releases, testing, and deployments
Perform post-release checkouts following application updates or infrastructure maintenance
Ensure disaster recovery (COB) testing and infrastructure maintenance activities are executed effectively
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities, and security issues
Carry out other duties in a concise and logical manner as assigned
requirements-expected :
Around 2 years of experience in application production support or development.
Knowledge of the software development lifecycle
Basic understanding of technology platforms and infrastructure (Windows, Linux, WebLogic, WebSphere, SQL, Oracle, MQ, NDM)
Familiarity with information security concepts
Experience as a project team member in a project management framework (Waterfall/Agile)
Strong planning and organizational skills
Fluency in English
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
