Informacje o stanowisku

technologies-expected :

• SharePoint
• PowerShell

• Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
• There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
• You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!
• This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs.
• About the Role
• We are seeking a skilled Application Support Specialist to join our Digital Workplace Services Team. You will be responsible for supporting Microsoft 365 applications, with a focus on SharePoint and Exchange, ensuring seamless operations and excellent user experience in a multilingual environment.
• Key Responsibilities:
• Provide 2nd and 3rd level support for Microsoft 365 applications, including SharePoint (on-prem/online) and Exchange.
• Manage incidents, service requests, and perform root cause analysis to ensure high service availability.
• Execute complex changes and proactive maintenance tasks in SharePoint and Exchange environments.

• You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
• Required Skills:
• Proven experience in application support for Microsoft 365, SharePoint and Exchange,
• Strong understanding of ITSM processes and tools (e.g., SCSM, IT4U),
• Familiarity with Ivanti DSM, MS Intune, and PowerShell is a plus,
• Excellent problem-solving skills and ability to work independently,
• Fluent in German (minimum B2 level) for user interaction and ticket resolution,
• Proficient in English for internal communication and documentation.

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