Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues
Mentoring Junior team members
L1-L2 support for incidents, problems and service request.
Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients
Working with various teams (including 3rd party) to resolve incidents and implement changes
Investigating and understanding impact of work product and potential risks
Documenting your solutions in tools: JIRA, Confluence, ALM…
Analysing and proposing solution to business/system problems
requirements-expected :
3+ years of proven experience in technical support, customer service, or a related role
University background oriented to financial/business/IT
Proven Experience in Atlassian Tools e.g. Jira, Confluence;
Ability to analyze data and generate meaningful insights to drive performance improvements.
Basic knowledge in SQL, Bigdata, spark & cloud environments.
Knowledge of Excel at a medium user level
English (at least B2+), Spanish nice to have
Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
Attention to details
Aptitude for understanding global business consideration when implementing new business systems.
Ability to work with business users from various geographical location
Strong teamwork and communication skills
Good time management to support different projects in parallel
Experience working in complex environments
Open to new technologies and knowledge
Open to work in shifts
Kanban methodology
Software development projects. Software development life cycle (HP ALM,..).
offered :
B2B contract
Hybrid work in Warsaw
Working in a highly experienced and dedicated team
Benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
On-line training and certifications fit for career path
Access to e-learning platform
Mindgram - a holistic mental health and wellbeing platform
Work From Anywhere (WFA) - the temporary option to work remotely outside of Poland for up to 140 days per year (including Italy, Spain, the UK, Germany, Portugal, and Bulgaria)
Social events
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
