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Application Support Specialist Miejsce pracy: Kraków Technologies we use Expected Unix AWS Microsoft Azure Google Cloud Platform Docker Kubernetes Jenkins GitHub GitLab Python Bash SQL PowerShell Operating system Linux About the project Keep systems running like clockwork – join us as a Production Support Engineer and make reliability your mission! We are looking for a Production Support Engineer to ensure the reliability, scalability, and efficiency of our production environments. This role is critical in maintaining seamless operations, troubleshooting issues, and collaborating with development teams to deliver high-quality IT services. Sounds like your kind of challenge? Your responsibilities Provide L2/L3 support for production systems, troubleshoot issues, and ensure minimal downtime. Participate in an on-call rotation for after-hours support when necessary. Collaborate with development teams for smooth integration and deployment of applications. Monitor system health and performance using tools like AppDynamics, CloudWatch, Grafana, Splunk. Automate repetitive tasks using Ansible, Terraform, Python, SQL/PLSQL, and Linux/Bash scripting. Respond to production incidents, perform root cause analysis (RCA), and implement preventive measures. Enforce security best practices and ensure compliance with organizational policies. Note: Detailed project information will be shared during the recruitment process. Our requirements Proven experience in DevOps, Site Reliability Engineering (SRE), or Production Support roles. Strong background in Linux/Unix administration and troubleshooting. Hands-on experience with cloud platforms (AWS, Azure, or GCP). Familiarity with containerization and orchestration (Docker, Kubernetes). Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD). Scripting skills in Python, Bash, SQL, or PowerShell. Understanding of networking concepts, DNS, load balancing, and security best practices. Strong analytical and problem-solving skills with a proactive approach. Availability for shift work and on-call duties. This is how we organize our work This is how we work at the clients site agile scrum This is how we work on a project Continuous Deployment Continuous Integration What we offer Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.) Hybrid work setup – remote days available depending on the client’s arrangements Collaborative team culture – work alongside experienced professionals eager to share knowledge Continuous development – access to training platforms and growth opportunities Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more High quality equipment – laptop and essential software provided Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. Mindbox Sp. z o.o. At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe. Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.