At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Operations Technology (Enate) Application Support. Reporting to the Business Analyst, this full-time and permanent position is based in Poland (remote) and offers regional coverage, allowing you to make a significant impact to our Corporate and its’ growth.
responsibilities :
Respond to user requests in a timely, accurate way through our Enate and ServiceDesk Plus ticketing system
Troubleshoot and resolve issues related to Enate and other supported applications by engaging with users via phone or web sessions
Maintain a strong understanding of the Enate platform, including its configuration, integrations, and features
Provide proactive support for Enate workflows, including email triage, process orchestration, and case management
Learning and staying proficient in any needed applications supported by the team
Work collaboratively with cross-functional teams to resolve user issues, escalate issues to appropriate team members and ensure tickets are solved within the agreed SLA’s
Create/maintain documentation and knowledge articles in Enate, ServiceDesk Plus to support the team and end users
Contribute to testing new features or configurations in Enate to validate performance and usability
Act as champions of Enate within the team, ensuring a deep understanding of the platform and its functionalities
Take ownership of upskilling other application support team members by sharing knowledge of updates, upgrades, and best practices, as well as onboarding new team members to the Enate platform
Uphold Vistra’s values by promoting a culture of professionalism and teamwork
Handle any ad hoc duties as assigned
requirements-expected :
Minimum of 2.5–3 years in an Application Support role, preferably with experience in workflow tools or process orchestration platforms
Fluency in English is required, as you will be working in an international team and communicating with colleagues across various regions
Experience in supporting, troubleshooting, and testing web/on-premise applications
Familiarity with workflow management tools or similar platforms
Experience in logging requests in a ticketing system
Proficiency in MS Office/O365
Strong problem-solving, analytical, and interpersonal skills
Enthusiastic and high professional integrity
Key player in contributing to the team’s success
Graduate degree; Computer Science certifications would be a plus
offered :
Opportunity to gain an experience in an international company well-established on the market
Career growth opportunity
Possibility to participate in free language courses
Possibility of co-financing of courses / studies
Co-financed private healthcare
Co-financed Multisport card
Great location in a city centre
Cafeteria benefit system
Remote work system
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
