Informacje o stanowisku

As a 2nd Level Application Support Engineer, you will work in an international environment with development colleagues to ensure application availability for PAYBACK Italy, Austria, and Poland.

Your responsibilities:

• Application support Engineer 2nd Level working in DevOps model.
• Good verbal and written communication skills.
• Good troubleshooting skills, analysis of performance issues and incidents.
• Ensure issue resolutions happen within the agreed RTO.
• Application monitoring and debugging using DevOps tools to ensure application availability (including continuous improvements).
• Monitoring configuration, writing scripts to automate redundant tasks/reports.
• Awareness of (ITSM) incidents, changes management, and problem management processes.
• Logs review, data discovery in database tables for investigation of failures. Raise a defect and start proactive work on resolution when the issue is identified.
• Escalate unexpected behavior (bugs in implementation) to the implementers team.
• Collaborate/communicate with external service providers and partners, ensuring consistent service delivery across the platform.

Your Profile:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 2+ years experience as a Support Engineer, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process.
• Proven ability to communicate with cross-functional teams.
• Strong analytical/troubleshooting skills. Knowledge of ELK/Grafana/Icinga is an advantage.
• End-user knowledge of Linux operating systems, including shell or python scripting.
• SQL knowledge, PL/SQL knowledge is an advantage.
• Experience with the operation of Apache/Tomcat/WebLogic/Oracle/OpenShift/GCP is an advantage.
• Working knowledge of flat file and XML-based batch processing.
• Working knowledge of common communication protocols (i.e., SFTP, SSH, HTTP, etc.).
• Strong ability to communicate clearly with business partners, leadership, and non-technical end users.

Our offer:

Employment contract? Of course. With us, you do not have to worry about stable employment. Flexible working hours? Sounds great! We start working between 8 to 10. Friendly atmosphere at work? Yes! In PAYBACK, people are the most important asset. Benefits? We have them! Among other: corporate incentive program, sport card, private medical care. Dress code? We definitely say no. There are no rigid dress code rules in our company; sneakers are more than welcome. Trainings? Of course. We provide training to develop hard and soft skills. Convenient location? Sure! We invite you to our new office at Rondo Daszyńskiego, but we are currently also working remotely. Working in a hybrid model? Of course! You work with us 2 days a week from the office, 3 days a week from home. Something is missing? Open communication is our priority, so dare to ask! Sounds interesting? Apply now!

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