As an Application Support Engineer, you will be responsible for resolving Application Support requests and incidents for a critical trading application used by a Top Tier Investment Banks. You will be working directly with Business and IT users, so must have strong client facing skills. You will follow the best practices to deliver quality in all aspects of Level 2 support. You will participate on an out of hours on-call support rota and performing occasional weekend work. Technical tasks include monitoring, detecting and troubleshooting issues in Linux application environments, responding to queries regarding application functionality, working with vendors on upgrades, preparing and testing software and configuration changes as well as some shell scripting to automate common tasks. As a team player, you will recommend ways to improve the supportability, availability, efficiency of the application, procedure and working practices.
responsibilities :
Resolving Application Support requests and incidents for a critical trading application
Working directly with Business and IT users
Monitoring, detecting and troubleshooting issues in Linux application environments,
Responding to queries regarding application functionality
Working with vendors on upgrades,
Preparing and testing software and configuration changes as well as some shell scripting to automate common tasks
requirements-expected :
Strong client facing and communication skills
Fluent English
Practical knowledge of Linux/Unix systems
Practical knowledge of SQL
Basic Bash and Python scripting knowledge
Ability to solve problems independently
Ability to work in a team environment
1st or 2nd Line of Support background and experience as an Application Support Engineer
General CI/CD (DevOps process) knowledge
Availability to work in shifts
offered :
Contract of employment or B2B contract
Hybrid work from Lodz office – 2 office days per week
Working in a highly experienced and dedicated team
Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
On-line training and certifications fit for career path
On-line foreign language lessons
Social events
Access to e-learning platforms
Ergonomic and functional working space
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
