Prime responsibility of this team is to make sure that environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.
We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.
As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.
We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.
If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.
As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).
We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team
requirements-expected :
Engineering degree in IT or Computer Science
Having 2-4 years (junior position) or 4-6+ years (mid-level position) of IT experience with expertise in Application Support experience preferably Java application support
Good experience in Production support and managing production incidents on a large enterprise application’s
Experience in managing Java apps, understanding of JVMs etc.
Experience in Trouble shooting, Debugging
Ability to troubleshoot production issues by going through logs at multiple layers
High level of Unix command expertise
Expert level SQL knowledge to analyse the data, understand/troubleshoot certificates (root, intermediate, client)
Experience in monitoring tools like Splunk
API troubleshooting through postman, and other tools
Experience in troubleshooting the incidents and ITIL process (Incident and Change management)
Ability to work as team player
Good written and communication skills
Punctual to office time and work
Great with problem solving and troubleshooting
Ability to effectively prioritize and coordinate
Ability to learn fast and implement latest technology trends in the industry
Good understanding of CI/CD technologies.
offered :
Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
Premium medical services for employees and family members (Luxmed)
Life & Disability Insurance for employees and family members (Generali)
Profitable Voluntary Pension Fund
Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
Integration and cultural events for employees
Reward and recognition programs for high performers
Employee Referral bonuses
Relocation assistance: accommodation, travel, and other covered expenses
