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Senior Recruiter & Team Leader at GFT POLAND

As an Application Support Engineer, you will be responsible for resolving Application Support requests and incidents for a critical trading application used by Top Tier Investment Banks. You will be working directly with Business and IT users, so must have strong client-facing skills. You will follow best practices to deliver quality in all aspects of Level 2 support. You will participate in an out-of-hours on-call support rota and perform occasional weekend work. Technical tasks include monitoring, detecting, and troubleshooting issues in Linux application environments, responding to queries regarding application functionality, working with vendors on upgrades, preparing and testing software and configuration changes, as well as some shell scripting to automate common tasks. As a team player, you will recommend ways to improve the supportability, availability, and efficiency of the application, procedures, and working practices.

Your responsibilities:

• Resolving Application Support requests and incidents for a critical trading application
• Working directly with Business and IT users
• Monitoring, detecting, and troubleshooting issues in Linux application environments
• Responding to queries regarding application functionality
• Working with vendors on upgrades
• Preparing and testing software and configuration changes, as well as some shell scripting to automate common tasks

Requirements:

• Strong client-facing and communication skills
• Practical knowledge of Linux/Unix systems
• Practical knowledge of SQL
• Basic Bash and Python scripting knowledge
• Ability to solve problems independently
• Ability to work in a team environment
• 1st or 2nd Line of Support background and experience as an Application Support Engineer
• General CI/CD (DevOps process) knowledge
• Availability to work in shifts

We offer:

• Contract of employment (fixed term)
• Hybrid work from Lodz office – 2 office days per week
• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• Online training and certifications fit for career path
• Social events
• Access to e-learning platforms
• Ergonomic and functional working space

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology, Analyst, and Customer Service
• Industries: IT Services and IT Consulting

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