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We are seeking a dedicated and knowledgeable Application Support Engineer to provide advanced troubleshooting for our suite of products within a fast-growing IT team in Gdansk. In this role, you will be on the front lines of technical support, balancing customer interaction with in-depth problem investigation and resolution. You will help ensure that our critical business applications operate seamlessly by managing support activities, troubleshooting issues, and maintaining comprehensive documentation.
Key Responsibilities
- Manage and Support our users for:
o A critical BI application (Upload Configuration Files ; Troubleshoot for data upload errors / issues; Preview Environments; Gather Info for lists (usually python scripts / ruby scripts); Delete / Removals of sub environments or users
o A Mutual fund sales support tool – Queries on completion of jobs, data accuracy, issues with data
- Investigate, troubleshoot, reproduce and resolve customer issues with urgency and determine a resolution of the problem.
- Utilize various software tools, techniques, and processes to investigate and resolve problems.
- Clearly and completely document processes and problem resolutions.
- Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes
(scripts, recommendations, and so on).
- Work to maintain a current working knowledge of the software products
Preferred Qualifications & Technical Skills
- Educational background in Information Systems, Computer Science, or equivalent experience
- Proficiency in Oracle, T-SQL, and experience with Java or .NET
- Experience in managing a BI environment,
- Familiarity with Linux and JavaScript is a plus
- Experience with ticket management and documentation tools (e.g., JIRA, Confluence)
Soft Skills & Competencies
- Excellent analytical and problem-solving abilities
- Strong organizational skills with meticulous documentation practices
- Ability to multitask in a fast-paced environment
- Effective communication and interpersonal skills, with fluency in English
- Collaborative team player with the ability to work independently and cross-functionally
Work Environment & Culture
- Hybrid work environment emphasizing flexibility and work-life balance
- Inclusive culture that values diversity and respect for every individual
- Commitment to employee empowerment, professional growth, and well-being