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Application Support Engineer

Apply locations Gdansk - Olivia Business Centre time type Full time posted on Posted Yesterday job requisition id JR1070333

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a dedicated and knowledgeable Application Support Engineer to provide advanced troubleshooting for our suite of products within a fast-growing IT team in Gdansk. In this role, you will be on the front lines of technical support, balancing customer interaction with in-depth problem investigation and resolution. You will help ensure that our critical business applications operate seamlessly by managing support activities, troubleshooting issues, and maintaining comprehensive documentation.

Key Responsibilities

1. Manage and Support our users for:
1. A critical BI application (Upload Configuration Files; Troubleshoot for data upload errors/issues; Preview Environments; Gather Info for lists (usually python scripts/ruby scripts); Delete/Removals of sub environments or users)
2. A Mutual fund sales support tool – Queries on completion of jobs, data accuracy, issues with data
2. Investigate, troubleshoot, reproduce and resolve customer issues with urgency and determine a resolution of the problem.
3. Utilize various software tools, techniques, and processes to investigate and resolve problems.
4. Clearly and completely document processes and problem resolutions.
5. Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes (scripts, recommendations, and so on).
6. Work to maintain a current working knowledge of the software products.

Preferred Qualifications & Technical Skills

1. Educational background in Information Systems, Computer Science, or equivalent experience.
2. Proficiency in Oracle, T-SQL, and experience with Java or .NET.
3. Experience in managing a BI environment.
4. Familiarity with Linux and JavaScript is a plus.
5. Experience with ticket management and documentation tools (e.g., JIRA, Confluence).

Soft Skills & Competencies

1. Excellent analytical and problem-solving abilities.
2. Strong organizational skills with meticulous documentation practices.
3. Ability to multitask in a fast-paced environment.
4. Effective communication and interpersonal skills, with fluency in English.
5. Collaborative team player with the ability to work independently and cross-functionally.

Work Environment & Culture

1. Hybrid work environment emphasizing flexibility and work-life balance.
2. Inclusive culture that values diversity and respect for every individual.
3. Commitment to employee empowerment, professional growth, and well-being.

Gdańsk - Oferty pracy w okolicznych lokalizacjach