Are you a problem solver who really likes to dive into complex systems?
Are you also good at creating good customer relations and you like working in a strong team?
Consafe Logistics is now looking for Application Support Consultants to our Customer Service in Warsaw – people who will ensure that our large global customers are working smoothly using our systems!
ABOUT SERVICE DESK
As an Application Support Consultant you will work closely with our customers to always provide them with high quality support and service 24/7.
We are looking both for experienced support specialists as well as junior candidates with a problem-solving attitude, motivated to provide great customer experience. Depending on your experience, you can work on problems with different degrees of difficulty.
At Consafe Logistics you will work in a culture characterized by diversity, innovation, and transparency. We work with large global customers whose challenge lies in streamlining their logistics flows.
You will get the opportunity to get a deep understanding of warehouse management and grow professionally while solving more and more difficult problems. We believe in long term relationships, both with customers and employees.
responsibilities :
As an Application Support Consultant, you will investigate and solve our customers incidents, investigate root cause and will be responsible for the actions taken and help our customers at the start of a project.
You will work with time-consuming issues that really make use of your ability to both look into the details and see the big picture, as well as creating good relationships and build trust with the customers.
You will contribute to the successful and efficient support process by providing adequate information for first, second and third line investigation and location of the problem.
requirements-expected :
High troubleshooting and problem solving skills.
Great communication skills.
Strong customer focus.
Good understanding of computer systems, mainly Windows and SQL.
Understanding of logistics, logistics equipment and case management systems.
Bachelor degree in IT, engineering or similar field.
Fluency in Polish and English.
Openness to shift work.
Availability to hybrid work (3 days weekly of office work and 2 days weekly of remote work, in case of daily shifts).
offered :
Career development possibilities, both technically and towards logistics knowledge.
Possibility to take part in development of product functionalities for one of the world’s most advanced Warehouse Management Systems.
Opportunities to work in a multinational environment, with daily use of English language.
Open and friendly company culture.
Private medical coverage.
Fruits at the office.
High-performance Lenovo Thinkpad laptop.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
